Need a hand? Our support team is ready to help with account questions, verification or technical concerns, and we welcome general feedback. Contact us any time and we’ll guide you through deposits, withdrawals, bonus queries or site issues. Fast, clear responses are available through live chat, email and phone so you can get back to playing quickly and with confidence.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat and email; typical reply within 30 minutes; escalations handled by senior team) |
| General enquiries | [email protected] (Account, billing and verification queries, including deposits, withdrawals and bonus questions) |
| Affiliate enquiries | [email protected] (Partnerships, tracking, creatives and commission questions; Mon-Fri responses) |
| Phone | +1 416 589 2743 (Call or SMS; available 09:00-22:00 ET) |
| Working hours | Mon-Sun, 09:00-22:00 ET (Payments team Mon-Fri, 09:00-18:00 ET) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or any situation that needs supporting documents or explanations. Please send inquiries to [email protected] with a clear subject line and include your up-to-date contact details and account ID where applicable. Providing complete information helps us resolve matters faster and avoids unnecessary delays.
Contact Form
Response Time
Support response times: most inquiries are answered within one business day. Simple requests such as account or payment questions are often resolved quickly, while more complex matters like verification or technical investigations may take longer depending on their nature and required checks. If we need extra time we will keep you updated on the progress and next steps.
Feedback
Have feedback or ideas to improve the site? We welcome your suggestions. Send us a quick note about bugs, feature requests, or anything that would make your visits easier and more enjoyable. Every message is reviewed by our team and helps shape future updates, so please share what's on your mind - we're listening and acting on what you tell us.