Responsible Gambling

We are committed to responsible gambling and to keeping play safe and controlled for all Canadian customers. We believe gambling should be a form of entertainment, not a source of harm, so we provide clear tools, guidance and support to help you stay in control of your account and your activity.

Player protection principles

We put player safety first by promoting responsible play, protecting vulnerable users and applying fair account checks. Our approach is practical: we encourage users to set limits, take breaks and seek help if gambling stops being fun. We also ensure that staff are trained to respond to signs of problematic behaviour with care and discretion.

Activity-control tools

We offer a range of account controls you can use at any time to manage play and spending.

Available controls

- Deposit limits: set daily, weekly or monthly caps to control how much you can add to your account.

- Loss limits: cap the total amount you can lose over a chosen period.

- Session time limits: set maximum session lengths and receive reminders when time is up.

- Cool-off periods: temporarily suspend play for a short, defined period.

- Self-exclusion: choose a longer-term exclusion if you need extended time away.

Deposit, loss and time limits

You can customise deposit and loss limits to match your budget. Limits are flexible and can be adjusted through your account settings or with help from our support team. Session time reminders help prevent extended play, and automated logout prompts are available to encourage breaks during long sessions.

Self-exclusion and account breaks

If you need a longer break, self-exclusion lets you block access to your account for a set period. During self-exclusion your account will be closed and you will not receive promotional messages. After the exclusion period ends you can request account reinstatement in line with our verification checks and responsible gambling procedures.

Recognizing signs of problematic behaviour

Look out for signs that gambling may be becoming a problem: chasing losses, spending more time or money than planned, borrowing to gamble, hiding activity from friends or family, or neglecting work and relationships. If you notice these signs in yourself or someone you care about, consider activating limits or seeking support.

Practical tips for staying in control

Keep gambling affordable by setting strict deposit and loss limits, schedule regular breaks, treat gambling as entertainment rather than a way to make money, and avoid gambling while under stress or impaired. Use account tools proactively and review your activity history regularly.

Professional help and support organisations

If you need external help, reach out to recognised organisations such as Gamblers Anonymous, provincial problem gambling helplines and Gambling Therapy. These groups provide confidential counselling, peer support and practical resources to help manage gambling-related issues. If you prefer, contact our support team for guidance on account controls and self-exclusion options.