Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect personal information when you create an account, place bets, play games or otherwise interact with Trino Casino. We take privacy seriously and aim to be clear about what data we process, why we process it and how you can manage your information. This notice applies to users in Canada and to data processed in connection with our services.

Types of data we collect

We collect several categories of information to operate the service and meet legal obligations. These include:

Personal data

Information you provide when registering or updating your account, such as name, date of birth, email address, phone number, residential address and identity documents required for verification.

Technical data

Device and connection details like IP address, browser type, operating system, device identifiers, and location data inferred from your IP or device settings. We also collect log data showing how you use the site and app.

Transactional data

Account activity and transaction records, including deposits, withdrawals, wager history, bet outcomes, bonuses credited and application of promotional offers. Payment card or e-wallet details are collected as needed for processing payments and may be handled by third-party processors.

How we use information

We use your information to provide and improve our services, authenticate accounts, process payments, prevent fraud, meet regulatory and tax obligations, and respond to requests. We also use data for customer support, responsible gaming monitoring and to send service-related communications when relevant to your account.

Data protection practices

We protect your information using technical and organisational measures appropriate to the sensitivity of the data. These measures include encryption in transit, access controls, secure storage and routine security monitoring. We limit access to your information to authorised personnel and trusted service providers who perform functions on our behalf.

Cookies and tracking technologies

We use cookies and similar technologies to operate the site, remember preferences, support security and analyse site usage. Third-party analytics and advertising partners may also place cookies. You can manage cookie settings in your browser and through our cookie preference centre where available.

Information sharing and third parties

We share information with service providers that support payments, identity verification, hosting, analytics and fraud prevention. We may disclose data when required by law or to protect our rights and safety. We require third-party partners to protect data and only use it for authorised purposes.

User rights: access, correction and deletion

You have the right to request access to the personal data we hold about you, ask for corrections, and request deletion where applicable under Canadian privacy laws. We will respond to valid requests and explain any reasons we cannot comply in full. To submit a request or for privacy questions, contact [email protected].

Privacy policy updates

We may update this policy to reflect changes in our services or legal requirements. We will publish updates on the site and indicate the effective date. Continued use of our services after changes means you accept the revised policy.